Fine Touch Services stands out by ensuring every team member has hands-on field experience, leading to high-quality landscaping and hardscaping results. Their focus on client satisfaction drives repeat business and referrals in Hamilton County, Indiana.
At Fine Touch Services, our customer experience is at the heart of everything we do. We’re proud of the positive reviews and referrals we receive from clients across Hamilton County, Indiana. In this post, you’ll hear directly from our owner, Jake Morris, and our director, Malcolm Armstrong, about what makes our team and service stand out.
How does Fine Touch Services ensure a great customer experience?
We believe that a great customer experience starts with understanding your needs and delivering on our promises. Our team is dedicated to making every landscaping and hardscaping project smooth and enjoyable for you. Here’s the full transcript of our recent interview, where we discuss our approach in detail:
Video Transcript:
00:00:00 – 00:00:27
Jake Morris:
Hi, my name is Jake, and I’m the owner of Fine Touch Services, a local lawn, landscape, and hardscape company based in Hamilton County, Indiana. Today, I want to talk about our customer experience and how we ensure high-quality service. We receive many positive reviews and referrals, and I want to discuss why that happens and how we continue to provide the best service possible.
00:00:27 – 00:00:47
Jake Morris:
I’m here with my director, Malcolm, who helps oversee all of this. I’m going to have him explain what sets our team apart—the expertise, the training we provide, and the process we use to deliver a high-quality experience. Malcolm, what are your thoughts?
00:00:47 – 00:01:07
Malcolm Armstrong:
Well, even our office staff all started in the field. Everyone has hands-on experience. I was out this weekend and even got poison oak on my arm! All of our team members have real-world experience, whether in hardscape or landscape work. Even the staff who put together bids and designs know exactly how these projects come together.
00:01:07 – 00:01:29
Malcolm Armstrong:
They’ve all worked on installation crews, so they understand the practical aspects of every project. That experience allows us to anticipate how things will go in the real world, versus someone who’s never actually installed a patio or worked on landscaping projects.
00:01:29 – 00:01:40
Malcolm Armstrong:
When we prepare bids and talk with clients about their vision, we can see the end result and put it all together the right way.
00:01:40 – 00:02:02
Jake Morris:
Exactly. To build on what Malcolm said, high-quality service is our top priority at Fine Touch Services. That’s the standard we live by. We believe that providing high-quality work and service will make our clients happy.
00:02:02 – 00:02:18
Jake Morris:
Happy clients come back and refer us to others. As a business, we grow by helping you, our clients. We’re here to serve you, meet your needs, and make your landscaping and hardscaping experience as smooth and enjoyable as possible.
00:02:18 – 00:02:23
Jake Morris:
Whatever your project might be, we aim to make your outdoor space a much better place and provide the best experience possible.
What makes the Fine Touch Services team unique?
Our team’s real-world experience sets us apart. Every staff member, from office to field, has worked hands-on with landscaping and hardscaping projects. This means when you talk to us, you’re speaking with people who know the work inside and out. We anticipate challenges and deliver results that match your vision.
Why is high-quality service important for clients?
High-quality service is more than just a goal—it’s our standard. We believe that happy clients are the foundation of our business. When you’re satisfied, you’re more likely to return and refer us to friends and neighbors. That’s how we’ve built our reputation in Hamilton County, Indiana.
“Our team’s hands-on experience means we deliver quality work and a smooth process for every client.”
— Jake Morris, Owner, Fine Touch Services
Frequently Asked Questions
What areas does Fine Touch Services serve?
We serve Hamilton County, Indiana, and surrounding areas.
Does your team have hands-on landscaping experience?
Yes, every team member has real-world experience in landscaping and hardscaping.
How can I get a quote for my project?
You can contact us through our website or call us directly for a free consultation.
Jake Morris
About the Author
Jake Morris is the founder and owner of Fine Touch Services, a top-rated lawn care and landscaping company proudly serving Indianapolis and its northern suburbs since 2018. With a passion for outdoor living and a commitment to customer satisfaction, Jake leads a skilled team that delivers high-quality lawn, landscape, and hardscape services to over 8,000 clients annually. From designing serene garden retreats to building backyard entertainment spaces, Jake brings dedication, expertise, and a personal touch to every project. Learn more about Fine Touch Services. Or connect with Jake on LinkedIn.
