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At Fine Touch Services, we’ve built a streamlined customer process that keeps you informed and stress-free from start to finish. From submitting a request to enjoying your completed project, our team handles every detail with professionalism, clear communication, and quick turnaround times.
“We’ve worked hard to build a system that provides clients with a streamlined experience, minimizing headaches and keeping everything organized.”
— Jake Morris, Owner of Fine Touch Services
At Fine Touch Services, we know your time and property are valuable. That’s why we’ve designed a process that prioritizes communication, efficiency, and quality at every step. Whether it’s a landscape design, a new patio installation, or ongoing lawn care, our goal is to make your experience simple and enjoyable from the first message to the final walkthrough.
Everything starts with our online intake portal, where you can share details about your project or service request. Once submitted, your information is routed to the right team member based on the type of service you need, whether it’s design, lawn maintenance, or hardscaping.
We typically respond within one business day, ensuring your project gets off to a fast start.
Once your request is reviewed, our team reaches out to schedule an on-site consultation, usually within just a few days. We understand that many projects are time-sensitive, and we aim to respect your schedule and needs.
During the consultation, one of our experienced project directors visits your property to:
After the visit, we prepare your custom estimate and design, typically delivered within a few days.
Once you receive your estimate, you’ll have the chance to review every detail. If adjustments are needed, we’ll make revisions quickly to ensure the design and pricing meet your expectations.
When you’re ready to move forward, we’ll finalize approvals and move your project into scheduling.
Depending on project scope, the timeline from estimate approval to completion typically ranges from a few days to a few weeks. With multiple project directors and estimators on our team, we ensure every job is managed effectively and completed to our exacting standards.
Our promise? A beautiful finished result and a seamless experience from start to finish.
Our client-first system is built to:
At Fine Touch Services, we’ve turned landscaping and lawn care into a process that feels simple and stress-free because it should be.
Usually within a few days of your on-site visit. We aim to keep your project moving quickly.
No, our consultations and estimates are completely free for homeowners in the Indianapolis area.
Scheduling depends on season and project size, but we typically begin within one to three weeks after approval.
We’re flexible. Minor adjustments can often be made before work begins; just let your project director know.
We proudly serve Indianapolis, Fishers, Carmel, Westfield, Noblesville, McCordsville, Fortville, and Zionsville.
Fine Touch Services is a top-rated lawn care and landscaping company serving Indianapolis and its northern suburbs since 2018. Our team combines creativity, craftsmanship, and care to bring outdoor spaces to life.
Malcolm Armstrong is the Sales Director at Fine Touch Services, where he oversees daily business operations and ensures clients receive a seamless, high-quality experience from start to finish. With a strong background in team leadership and customer service, Malcolm plays a key role in coordinating office staff, managing project logistics, and maintaining clear communication between clients and crews. By fostering strong relationships with homeowners and supporting the team behind the scenes, Malcolm helps deliver the exceptional results that keep Fine Touch Services a top-rated landscaping company in Indianapolis and its surrounding suburbs.